Terms & Conditions

TERMS & CONDITIONS

These Terms & Conditions are in place to protect both the customer and Platform Auto Detailing Ltd, and to ensure all bookings, appointments and services are carried out fairly, safely and professionally.

BOOKING SUMMARY

Refresh Valet: £30 deposit required at booking
Deep Clean: £50 deposit required at booking
Single Stage Correction: £100 deposit required at booking
Two Stage Correction: £150 deposit required at booking
Multi-Stage Correction: £200 deposit required at booking
New Car Protection: £100 deposit required at booking
Monthly Maintenance Plan: £75 per month, paid automatically online
Annual Maintenance Retainer: £750 upfront for 12 months
48 hours' notice is required for cancellations or rescheduling
Customers must be available at the agreed appointment time
A maximum 15-minute grace period is allowed before an appointment is treated as a no-show
No-shows will be charged the full value of the booked service
Missed Maintenance Plan appointments will still be charged
Unused Maintenance Plan visits do not roll over
Maintenance customers receive a maintenance decontamination wash every 3rd completed monthly visit
Additional charges may apply for vehicles in worse condition than expected
Mobile bookings require safe access, water and electricity unless agreed otherwise in advance

By booking a service, paying a deposit, joining a Maintenance Plan, purchasing an Annual Maintenance Retainer or allowing work to be carried out, you confirm that you have read, understood and agreed to these Terms & Conditions.

Platform Auto Detailing Ltd
Company No. 17432978
Registered in England & Wales
info@platformautodetailing.co.uk
07450 248760

1. BOOKINGS, PAYMENTS & DEPOSITS

A booking is only confirmed once the required deposit has been received.

Deposit Required at Booking

Refresh Valet - £30

Deep Clean — £50

Single Stage Correction — £100

Two Stage Correction — £150

Multi-Stage Correction — £200

New Car Protection — £100

Deposits are deducted from the final service price and secure the agreed appointment date, time and business resources allocated to the booking.

The remaining balance is due immediately upon completion of the service unless otherwise agreed or covered by an active Maintenance Plan or Annual Maintenance Retainer.

All deposits are subject to the cancellation and rescheduling policy below.

Any booking made without the required deposit is not confirmed and may be released to another customer.

2. RESCHEDULING, CANCELLATIONS & NO-SHOWS

A minimum of 48 hours' notice is required to cancel or reschedule an appointment.
If an appointment is cancelled or rescheduled with less than 48 hours' notice, any deposit paid may be retained.
For larger bookings where one or more working days have been specifically reserved, including Paint Correction and New Car Protection services, additional cancellation charges may apply where the cancellation results in further loss to Platform Auto Detailing Ltd.

CUSTOMER AVAILABILITY & 15-MINUTE GRACE PERIOD

Customers are expected to be available at the agreed appointment time and ensure access to the vehicle and keys is available where required.
Due to the busy nature of the business and appointments being scheduled around other customers, Platform Auto Detailing Ltd will allow a maximum grace period of 15 minutes after the agreed appointment time.
If there is no answer or access to the vehicle cannot be gained, reasonable attempts will be made to contact the customer using the telephone number or contact details provided at the time of booking.
If the customer remains unavailable after 15 minutes, Platform Auto Detailing Ltd reserves the right to leave the appointment and the booking will be treated as a no-show and cancelled.

NO-SHOW CHARGES

Where a customer fails to attend or provide access to the vehicle within the 15-minute grace period, the full value of the booked service will become payable, less any deposit already paid.
This is because the appointment time has been reserved specifically for that customer and, once Platform Auto Detailing Ltd has attended the appointment, the lost working time is unlikely to be replaced at such short notice.
For example, where a £180 service has been booked with a £50 deposit, the remaining £130 will become payable following a no-show.
If the cancelled appointment is subsequently filled with replacement work, any amount recovered from that replacement booking will be taken into account.
An invoice will be issued for any outstanding balance.
Where payment remains outstanding, Platform Auto Detailing Ltd reserves the right to take appropriate action to recover the debt, including formal debt recovery and legal proceedings where necessary.

ACCESS TO THE VEHICLE

Failure to provide suitable access to the vehicle may also be treated as a no-show.

This includes, but is not limited to:

No keys being available
The vehicle being locked with no means of access
Nobody being available to hand over the vehicle
The vehicle not being present at the agreed location
Unsafe or unsuitable working conditions
No suitable parking for the Platform Auto Detailing vehicle
Required water or electricity not being available for a mobile appointment where this has not been agreed beforehand

WEATHER

For mobile appointments, if weather conditions make it unsafe or impractical to complete the service to the expected standard, the appointment may be rearranged.
Where Platform Auto Detailing Ltd makes the decision to rearrange due to weather, the customer's deposit will transfer to the replacement appointment.

OPERATIONAL DELAYS FOLLOWING FIRE SERVICE DUTIES

Platform Auto Detailing Ltd is operated by a serving firefighter working a set shift pattern.
On rare occasions, emergency incidents, extended incidents, late finishes or insufficient rest following a night shift may affect our arrival time or require an appointment to be rearranged.
Where this happens, every reasonable effort will be made to contact the customer as early as possible and arrange a suitable alternative appointment at no additional cost.

3. PAYMENTS

Unless already paid in full, all outstanding balances are due immediately upon completion of the service.

Accepted payment methods may include:

Cash
Bank transfer
Card payment
Online payment
Invoice
Clearpay or Klarna for selected services
Automatic online payments for Maintenance Plans

The Monthly Maintenance Plan is charged at £75 per month and includes one Maintenance visit per calendar month.

The Annual Maintenance Retainer is charged at £750 upfront and includes 12 monthly Maintenance visits.

By joining either Maintenance option, the customer agrees to the Maintenance terms contained within these Terms & Conditions.

Failure to pay an outstanding balance may result in further recovery action.

Chargebacks or payment disputes raised without valid grounds may also result in action being taken to recover the outstanding service value.

3A. CLEARPAY & KLARNA

Clearpay and Klarna may be available on selected services including:

Deep Clean
Single Stage Correction
Two Stage Correction
Multi-Stage Correction
New Car Protection

Approval is subject to acceptance by the relevant payment provider.

If finance is declined, another payment method must be used to secure the booking.

By choosing Clearpay or Klarna, the customer enters into a separate agreement with that provider.

Platform Auto Detailing Ltd is not responsible for declined applications, missed payments, interest, fees or charges applied by the finance provider.

3B. GIFT CARDS / GIFT VOUCHERS

Gift cards or vouchers purchased from Platform Auto Detailing Ltd:

Cannot be exchanged for cash
May be transferred to another person
May be used as full or part payment towards an eligible service
Must be redeemed before any expiry date stated on the voucher

Lost, stolen or expired gift cards or vouchers may not be replaced.

4. VEHICLE CONDITION & ADDITIONAL CHARGES

All prices are based on vehicles being in a condition reasonably consistent with the service booked.

Vehicle condition may be assessed on arrival.

Any quotation provided before the appointment is based on information and photographs supplied by the customer and may change if the vehicle is substantially different from the condition described.

Additional charges may apply for excessive contamination or work outside the normal scope of the booked service, including:

Excessive pet hair
Heavy sand, grit or embedded debris
Mould
Vomit, blood or other bodily fluids
Heavy staining
Excessive neglect
Heavy tar contamination
Tree sap
Overspray
Severe fallout
Specialist contamination removal#

Any additional charges will be explained and agreed before additional work is carried out.

If the customer declines any additional work required for the service to be completed properly, Platform Auto Detailing Ltd reserves the right to adjust, refuse or reschedule the service.

Platform Auto Detailing Ltd reserves the right to refuse work on vehicles that are unsafe, hazardous, heavily infested or present an unreasonable contamination risk.

5. DAMAGE, DEFECTS & CUSTOMER ACKNOWLEDGEMENT

Platform Auto Detailing Ltd is not responsible for damage, failure or deterioration arising from pre-existing conditions including:

Scratches, swirls, stone chips, dents or paint defects
Poor previous repairs or resprays
Unknown paint history
Failing lacquer or peeling paint
Loose, damaged or poorly fitted trim
Existing leaks or water ingress
Existing electrical faults
Damaged aftermarket accessories
Pre-existing wear to fabrics, leather, plastics, rubbers or delicate surfaces

Cleaning, valeting and detailing can reveal defects previously hidden by dirt, contamination, staining or poor lighting. This does not mean the service caused the defect.

No service guarantees complete removal of every stain, odour, scratch, swirl or defect.

Results depend on the vehicle's age, condition, materials, previous history and what can safely be achieved.

6. SERVICE PREPARATION REQUIREMENTS

Some services require the vehicle to be at an appropriate starting standard before the booked work can be completed.

Maintenance is only available for vehicles that have already been brought up to the required standard through an approved Platform Auto Detailing service.

Vehicles presenting with excessive contamination, specialist contamination or other issues outside the normal scope of the booked service may require additional preparation.

Where additional preparation is required, this will be explained before work begins and may result in:

Additional preparation charges
A Deep Clean being required
An alternative service being recommended
The appointment being rescheduled

If the required preparation work is declined, Platform Auto Detailing Ltd reserves the right to refuse or reschedule the booking.

7. MAINTENANCE PLAN & ANNUAL MAINTENANCE RETAINER

The Platform Auto Detailing Maintenance Plan is available for vehicles that have already received a qualifying service such as:

Deep Clean
Single Stage Correction
Two Stage Correction
Multi-Stage Correction
New Car Protection

Maintenance is designed to maintain a vehicle that is already at a high standard.

It is not designed as a one-off Deep Clean, restoration service or heavily neglected vehicle clean.

MONTHLY MAINTENANCE PLAN

£75 per month

Includes one professional Maintenance visit per calendar month. Every 4 weeks/once per month.

The Monthly Maintenance Plan can be cancelled with 30 days' notice.

ANNUAL MAINTENANCE RETAINER

£750 upfront

Includes one Maintenance visit per calendar month for 12 months, giving 12 visits for the price of 10 compared with the Monthly Maintenance Plan.

MAINTENANCE VISITS

Every 3rd completed Maintenance visit includes additional maintenance decontamination.
Missed, cancelled, skipped or forfeited visits do not count towards the three-visit cycle.
The maintenance decontamination is designed to remove normal bonded contamination, fallout and road grime. It does not include severe contamination, heavy tar, overspray, tree sap or specialist contamination removal.
Unused Maintenance visits do not roll over.
Visits cannot be stacked, saved or used as additional visits later in the year.
Missed appointments will still be charged.
If the vehicle is unavailable, access cannot be gained, keys are unavailable or the appointment is cancelled too late, that month's visit may be forfeited.
If excessive contamination is present, additional charges may apply or a Deep Clean may be required before Maintenance can continue.
Where more than five weeks has passed between visits, a Deep Clean may be required before the vehicle can return to Maintenance.
Maintenance Plans apply to the approved vehicle only unless otherwise agreed.

Platform Auto Detailing Ltd reserves the right to suspend or cancel a Maintenance Plan where:

Appointments are repeatedly missed or cancelled at short notice
Payments repeatedly fail
The vehicle repeatedly presents in unsuitable condition
Work regularly falls outside the intended scope of Maintenance
Abusive, aggressive or threatening behaviour occurs

8. PAINT CORRECTION

Paint correction results depend on the vehicle, paint type, paint hardness, previous repair history and the depth of individual defects.
Our packages are designed around the following approximate levels:
Single Stage Correction — up to 70% correction
Two Stage Correction — up to 80% correction
Multi-Stage Correction — 90%+ correction where safely achievable
These figures are intended as a guide rather than a guarantee.
Some defects may be too deep to safely remove.
Platform Auto Detailing Ltd will always prioritise the integrity of the paintwork rather than unnecessarily removing paint simply to chase a defect.
Localised Scratch Repair involving paint touch-in, infilling, sanding and refining is additional work unless specifically included within the quotation.
Paint Texture Reduction is also considered additional work unless specifically included.

9. CERAMIC COATING WARRANTY

Where applicable, ceramic coatings are installed with a warranty provided by Platform Auto Detailing Ltd and the relevant coating manufacturer.
A digital warranty certificate may be issued following completion and full payment.
Warranty validity may depend on the vehicle being correctly maintained.

Warranty coverage may be affected or voided where:

Incorrect washing methods are used
Unsuitable or poor-quality chemicals are used
Automated or roadside hand car washes are used
The vehicle is excessively neglected
Recommended aftercare guidance is ignored

Any stated coating lifespan represents the expected durability of the coating when correctly maintained.

10. PHOTOGRAPHY & MEDIA

Vehicles may be photographed or recorded for:

Vehicle condition records
Quality-control purposes
Marketing
Advertising
Social media
Website content
Portfolio use

Customers who do not want their vehicle photographed or used for marketing purposes should notify Platform Auto Detailing Ltd before work begins.

Number plates can be obscured on request.

11. ACCESS, UTILITIES & PARKING FOR MOBILE SERVICES

For mobile appointments, customers must provide:

A safe working area
Sufficient space around the vehicle
Access to the vehicle and keys
Safe and suitable parking for the Platform Auto Detailing vehicle
Access to a working water supply
Access to a standard household electrical outlet

Water and electricity are required for mobile services unless otherwise agreed before the appointment.

If water, electricity, safe access or suitable parking is unavailable when we arrive and no prior agreement has been made, the appointment may be treated in accordance with the no-show and cancellation policy above.

12. STUDIO WORK

For studio-based detailing appointments, vehicles may need to be dropped off the evening before the booking unless otherwise agreed.
Vehicles may remain securely inside the studio overnight or for multiple days depending on the service being carried out.
Failure to deliver the vehicle at the agreed time may result in the booking being treated in accordance with the cancellation and no-show policy.
Vehicles should be collected at the agreed time unless alternative arrangements have been made.
Late collection may result in additional charges where this causes significant disruption or prevents other booked work from taking place.

13. PERSONAL BELONGINGS

Customers are responsible for removing personal belongings, valuables, loose items and important documents from the vehicle before the appointment.
Where belongings remain in the vehicle, they may be gathered carefully and placed into a bag or suitable area of the vehicle while the service is carried out.
Any valuables found may be recorded for transparency.
Platform Auto Detailing Ltd will take reasonable care when handling items left inside the vehicle, but customers remain responsible for ensuring the vehicle is emptied before the appointment.

14. ACCEPTANCE OF TERMS & GOVERNING LAW

By booking a service, paying a deposit, joining a Maintenance Plan, purchasing an Annual Maintenance Retainer, allowing work to be carried out or accepting these Terms & Conditions during the booking process, the customer confirms acceptance of these Terms & Conditions.

These Terms & Conditions are governed by the laws of England and Wales.

Nothing within these Terms & Conditions affects the customer's statutory rights.

Platform Auto Detailing